Missing calls?
Small Business Services, Telephone Answering

Are you missing calls?

Start Ups and SMES – if you are missing calls then investing in a professional telephone answering service will make sure you don’t miss that important new customer enquiry.

Get your calls answered by customer service trained virtual assistants and build your customer base.

Improve on your customer service levels.

Buy our quarterly package before 31 December and get 1 month extra free.

For more information on how you can get your calls answered professionally, click here.

Customer Complaints - how to handle them
Small Business Services, Telephone Answering, Virtual Assistant

Customer complaints – how to handle them

Customer Complaints are a regular occurrence when you don’t have properly trained staff to deal with them.

Scenario – you’re a service provider, and your customer is less than satisfied with the level of service received so has called you and is very irate – how should you handle it?

Here are the basics of handling a complaint when the customer is angry:

  • Let the customer rant without interrupting
  • When they stop ranting – empathise with your customer in an effort to placate them
  • Take ownership – do not blame others or give excuses!
  • Ask them what they need from you to fix the problem
  • Offer a solution and explain what you will do and DO IT!
  • FOLLOW UP in a few days to find out if the issue has been resolved

Customers are more likely to continue using your service or recommend you, if you take ownership and work with them to rectify the complaint.

A professional telephone answering service would provide a good solution if you don’t have trained personnel to take your calls.

Get your customer complaints dealt with effectively so your customers keep coming back.

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Grow your business
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SME challenges

As a small business you are likely to have some SME business challenges. Some common complaints are:

  • I don’t have time to focus on building my business.
  • I cannot take calls while driving or in meetings so I am missing potential clients.
  • My response rates on Facebook are suffering and I’m missing out on potential sales.  
  • We have no time to check/respond to emails quickly and this is affecting customer service.
  • We run training events have no staff to respond to bookings and send out joining instructions etc. so this caused confusion in the office.
  • I’m from the pre-social media era and can’t get my head around social media management/marketing. 
  • I have a website that needs updating regularly but I don’t know how, or have time to do it.

If you can relate to any of the above, what are you doing about it? 

A virtual assistant is the answer!  A virtual PA/Temp/Assistant can take care of it all.  Benefits include:

  • Peace of mind that your customers are being cared for.  We specialise in great customer service and have had corporate training in this respect.
  • A remote training coordinator can deal with all the administration surrounding getting delegates on to your courses. 
  • A content management assistant can update your blog, website, install plugins, create posts and much more.

So if you need help with your SME challenges or you need support in other ways, then get in touch. 

Get 40% off hourly virtual assistant, social media & content management services and 50% off telephone answering services until 30 June.