E-commerce Business Owners
Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant

E-Commerce Business Owners

E-commerce business owners – If you’re too busy to deal with the day to day administration of your business, then a Virtual assistant is a great option.

Customer Enquiries

Having a professional on the end of the phone to speak to your customers is paramount if you’re to secure sales and promote a great customer service ethic.

There are still a lot of consumers who like to talk to a human being on the phone so it’s important you can answer the calls!

The same can be said for visitors to your online store – for instance have you got a chat bot on your website? 

What happens when the website visitor needs a bit of extra help?  You’ll need to transfer them to a live operator to handle those types of enquiries on your site.

Then we mustn’t forget the other social media platforms such as Facebook, Twitter, and Instagram.

It’s true that the mobile phone generation tend to use Messenger and Whatsapp to communicate via text rather than pick up a phone so you will need to have all avenues covered!  

Even Google maps has a text facility so who’s answering the queries?

Order Processing

Once you’ve dealt with an enquiry you will then need to take the payment and process the order. 

There are many payment services out there such as Sum Up, Square, Sage, PayPal etc. so you’ve probably got a payment facility set up on your site already – but what about when someone calls and wants to pay over the phone?  Can you handle this? 

After the order is in it has to be sent to the supplier (unless you manufacture your own products in house), but either way you’ll need a process for this to keep on top of your orders and deliveries including all the logistics.

If all goes well and the customer receives your product within good time and there are no issues, you can then follow up for feedback and get these good reviews put on your website and social pages.

However, what if the customer is not happy, or if the order is not fulfilled?  You’ll need someone to handle the complaint, chase up suppliers and liaise with carriers for missing consignments etc.

Only when your customer is happy will they think about purchasing from you again so good customer service and communication is imperative if you’re to gain a great reputation.

This is where a Virtual Assistant can prove very useful, especially if you can’t afford to employ a permanent member or staff or don’t have space for a staff member in your office.

So what exactly can a VA do for e-commerce business owners?

Here are a few suggestions and not limited to:

  • Deal with all enquiries be it email, on line chat, messenger, social media, whatsapp or by phone
  • Advise customers concerning your product and how it will benefit them
  • Take payments over the phone via an on line terminal
  • Process/track orders, liaise with suppliers and carriers
  • Deal with any issues such as complaints, non-deliveries
  • Follow up with the customer for feedback and gain reviews for your business

Your Virtual Assistant will become very knowledgeable about your products very quickly.

It would make sense to utilise that knowledge elsewhere don’t you think? It would be silly not to!

Social Media Management

Your Social Media Virtual Assistant can keep your social media platforms current.

They can post content, upload videos and producst to the site. The VA can also engage with followers and process in box messages and on line chat requests. Pretty much anything else pertaining to your online presence.

Content Management

If customer service and social media is not enough, then get your VA to manage the front end of your e-commerce shop too.

Your CMS Virtual Assistant can write blog posts, upload product information and other company updates. Plus anything else you need to add to your online store. 

To find out how you can keep your e-commerce business running smoothly, improve sales and gain repeat business, without spending a fortune get in touch with us. 

We can tailor the service to your personal requirements.

Watch full video here.

SMEs and Covid
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SMEs and Covid

As the Covid restrictions are lifted, those who were confined to working at home will slowly start returning to their offices to work – albeit reluctantly!

If you are/were in this situation, do/did you prefer the solitude or are you the type of person who prefers to be in an office environment that enables you to interact easily with others?

Some of you may have started your own businesses from home and won’t have to return – how is that working out?

We’d love to know – maybe we can help?

Here at Freelance Office Services and Virtual Assistance we have always worked remotely so it’s second nature to us.

Struggling SMEs and Covid are not a great combination as I’m sure many have found out.

Plenty of businesses have suffered badly and many have lost their income completely.

If you are a sole trader or small business owner who has been affected by Covid – don’t fret as there’s help out there for you.

You can get support with any office based task such as:

  • administration
  • social media management
  • answering services
  • content management/marketing
  • customer service
  • audio transcription
  • training coordinator
  • event planning
  • project management
  • bookings/calendar appointments
  • secretarial support
  • order processing

Until August Bank Holiday you can benefit from half price services from our business support portfolio.

Take a look by following this link and give us a shout to find out how we can help get your business back up to speed breaking the bank

Virtual Assistant
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Remote Working – The New Norm?

Do you work from home? Is remote working the new normal for 2021?

For us as virtual assistants, we’ve been working from home since 2004! This makes us experts in the virtual working arena.

So what exactly is remote working? Well it can be pretty much anything.

Here are a few examples of work from home jobs:

And the list goes on…..

Working from home as an employee means your employer determines and controls your working hours, holidays and work load.

As a self employed business owner you have more control over what you do and who you do it for.

So – what is the answer if you are self employed or if you’re a small business who doesn’t have any employees? Is it to employ remote staff?

Well, that’s one solution. But it also means you would have to pay your staff a certain amount each month. That would also include any holiday entitlement.

You would also be responsible for maternity and paternity pay for new parents. Plus any other employer contributions.

A simpler solution would be to invest in the services of another small business owner, such as a virtual assistant, or virtual office services business.

They would be able to carry out any or all of the above tasks and more, without any of the red tape.

So, it may cost a little bit more per hour but you would save on all the other employer costs. Plus you’re not usually tied in as you can normally pay as you go!

And the bonus is, if you’re not happy you can cancel anytime, or change service providers quite easily without any repercussions.

It’s certainly worth thinking about isn’t it?

So, if you want to know more then have a chat with us – just click the chat button bottom right to get started.

Cyber Monday Deal
Small Business Services, Social Media Management

Cyber Monday Deal

Cyber Monday Deal – ONE DAY ONLY – Social media set up just £99!

Get your social media sites for your small business set up across all the platforms for just £99 – that’s a massive saving of £251.

As a small business it’s important that you have the important pages.

This offer includes a Facebook page, a Twitter profile, an Instagram business profile, and a LinkedIn company page.

It also includes a Youtube business channel as well as a Google My Business listing.

To get this fantastic deal chat with our live agent on Cyber Monday (see bottom right of page). But hurry because this offer is only valid for Monday 30 November!

Social Media Half Price Set Up
Small Business Services, Social Media Management

Half Price Social Media Set Up

Half price social media set up – startup business owners – have you got yourself set up on Facebook, Twitter, GMB, Linked In, YouTube, and Instagram?

Are you strugging to afford to pay for someone to create a website for you?

Did you know that adding your business to GMB gets you a free website? Not only that, because when you create new posts, these will be automatically be added to your site/blog.

Your business listing will also get found much easier on local searches by Google because it will already be optimised!

If you need help getting your social media set up give us a shout. You can benefit from half price savings until 31 December 2020.

Be wise and get yourself seen on line with our special half price social media set up deal! Save 50% until 31 December 2020.

Click for more information. Check out our contact information and get in touch to claim your discount.

Read what our customers are saying in reviews and testimonials

Google My Business
Small Business Services, Social Media Management

Google My Business

If you’re a small business and you want your website to rank high in local searches and in general, it’s imperative you get listed on Google My Business. 

What is it?  Well it’s a free tool that enables businesses to manage their on line presence across Google, incl. Search & Maps.  When your business info. has been verified it will make it easier for potential customers to find you.

So how do you set this up?  Follow these steps.

You can do the same on Bing Places and click ‘claim your business’.

Given Bing is ranked 2nd to Google & that 33% of the US use it as their primary browser it’s worth being listed.

It’s very important that the citations (NAP) match across all your websites, social media & Google/Bing & other directory listings so that Google can index your company easily. 

That includes primarily the company name, address & telephone number then things such as opening hours, business description etc.

Citations either positively or negatively affect your ranking.  It’s more likely to be positive if the information is consistent.  Less likely if it isn’t.

Click here to get help getting listed on Google My Business and Bing or social media platforms in general.

Social Media Management

Entrepreneurs

Entrepreneurs and start ups – so you have started a new business but can people find you on line? 

Perhaps you can’t afford a website but did you know with a Google My Business listing you get a free one?

A GMB website will give your business a head start amongst the competition in terms of visibility.

So entrepreneurs this means if you post content regularly you could easily creep up the listings for your local area. 

Also a Facebook page will compliment your business especially if your customers are consumers. Instagram works alongside Facebook and is a good place to post photos of all your fabulous products. 

Add your business to Twitter, so you can tweet short fire facts about your business.

Interact with your customers on Social Media to improve relations.

Get in touch to find out how we can set your business up on line. The platform we use posts to all of these so your message will be seen.

For a limited period you can get 50% off set up fees. We can also manage your sites on a monthly on going basis, such as dealing with enquiries, posting marketing content etc. 

Click for more information or chat bottom right.

#MarketingMonday #SocialMedia #Mondaze #MondayMood #SocialMediaManagement #OnLinebusiness #Home #Business #Startups #SMEs #SmallBiz #Entrepreneurs #BusinessOwners #BossChicks #WomenInBusiness #SocialMarketing #InternetMarketing #TipTuesday

Social Media Management

Social Media Management for SMEs

SMEs/Sole Traders – Social Media Management can be a minefield especially when you are not sure how to do it.

However, it’s an absolute necessity if you want to get your business noticed. 

You need a profile on:  Facebook, Google My Business, Instagram, Linked In, Twitter and YouTube.  

Then you need to use the different social media platforms correctly.

This is not always easy when you are so busy in the business.

FOSVA will set up your social media platforms and manage them professionally.

Visit our page or chat with us bottom right.

#SocialMedia #TuesdayTips #Marketing #SocialMediaMarketing #SocialMediaManagement

Small Business Services, Social Media Management

Marketing on Social Media

How can social media marketing help your business? What’s the point?” you may ask yourself. If you’re not marketing your business on social media you’re making a big mistake.

Well here is an article that explains 18 very good reasons why you absolutely should be using it to market your business.

You must connect with your audience to gain their trust so that they feel comfortable in buying from you or using your services. Once you have that trust and a regular conversation going that’s when you will get loyalty.

We have many long standing clients who have been with us since 2005. Through consistency and regular communication they have remained loyal for 13 years! There’s a lot to be said for that. Check out some of their feedback here and see for yourself.

Let us help you with social media marketing to get the best from your small business so you can focus on building it.

#WednesdayWisdom #SocialMedia #MarketingTips