Customer retention is based on customer satisfaction.
Did you know that customers will base their decision about whether or not to do business with you within the first few minutes so it’s important you have a professional at the end of your phone!
Even more important is about how you handle their enquiries or even more so, their complaints! It’s a fact that a customer is more likely to remain loyal, return, if you resolve their issues satisfactorily, regardless of how bad it was!
It’s all about a great customer service experience. Give your customers what they want, deal with any issues quickly and promptly and they’ll keep coming back.
A virtual assistant or answering service is one way to keep your customers loyal.
Watch the video for a few simple tips about how to give your customers a great customer service experience. This will increase customer retention.
UK SMEs, Startups, Entrepreneurs, Smallbiz – how are people buying your products and services? How are they getting in touch primarily? Is it by telephone, Facebook messaging, Twitter direct messages, via your website or another means?
Do people still use the phone or are more and more people now using social media to get what they want?
Are you finding it easy to sell your services or products on line, or are you still using old fashioned methods? What is working for you?
Being in the virtual assistant and social media management business I think I know the answer but I’d be interested to hear your views as the dynamics have changed dramatically in the last 15 years of my business.
I have something to give away to 2 small businesses (smallbiz) who have the most interesting views or who are struggling to manage their time due to lack of resources.
It will depend on your answers and to what you need help with the most.
SMEs – what does your shop front say about you? Most start ups and SMEs will start working from home and while this is all well and good for cost savings, using your home address is not always practical.
For instance a client wishes to come and see you, but you work in your bedroom and your house is tiny or your children and pets are at home making a noise. You don’t really want to have visitors to you home.
While you would just go a meet your client outside or hire a meeting room, you still have to advertise your home address. You may not want customers just turning up unannounced or even knowing where you live.
If you live in an area that doesn’t reflect your business image wouldn’t it be better to have a prestigious London address on your website or headed paper? First impressions count whether you like it or not.
For the rest of December we are waiving our £50 deposit on our London registered office or virtual office business address in the Royal Borough of Chelsea and Kensington.