To all budding on line retailers with limited resources:
You have established your on line business. You’re selling your products via many avenues such as your company website, perhaps on a Facebook page as well as showcasing products on GoogleMyBusiness. You could also be selling by way of the big players such as Amazon, eBay and Etsy.
Orders have started to come in but now you’re finding you cannot deal with all the enquiries, processing of orders including taking payments over the phone and you’re missing out on potential orders because you’re tied up with logistics
You don’t have enough staff to cope with the sudden influx of orders, or deal with any enquiries efficiently due to cost constraints or other reasons.
Customers have started to complain they can’t get through, or they have a problem and are not able to get it sorted in a timely fashion
It may even have got so far as to have received negative reviews or complaints which have affected your sales and reputation or may well do in the future
So, what do you do? Carry on regardless or address it head on? There is help for on line retailers.
For more information on how you can get the extra help you need, when you need it get in touch.
UK SMEs, Startups, Entrepreneurs, Smallbiz – how are people buying your products and services? How are they getting in touch primarily? Is it by telephone, Facebook messaging, Twitter direct messages, via your website or another means?
Do people still use the phone or are more and more people now using social media to get what they want?
Are you finding it easy to sell your services or products on line, or are you still using old fashioned methods? What is working for you?
Being in the virtual assistant and social media management business I think I know the answer but I’d be interested to hear your views as the dynamics have changed dramatically in the last 15 years of my business.
I have something to give away to 2 small businesses (smallbiz) who have the most interesting views or who are struggling to manage their time due to lack of resources.
It will depend on your answers and to what you need help with the most.
Small Business Owners are you giving value to your customers by given them your full attention? Do you feel like a ‘Jack of All Trades, Master of None’!
You may have a few good customers but need a few more to make your business viable. However, because you’re so busy with the day to day stuff, such as accounting, chasing suppliers, processing orders, social media marketing and the day to day running of the office you fall short on customer service. This in turn affects your credibility and reputation.
Maybe you have already received a few complaints but not because you don’t want to offer a good service, but because you’re simply too busy and not focused on your clients’ needs. You can’t afford to employ staff and have little other resources so what do you do?
This is where a Virtual Assistant comes in and can add value to your business by taking the pressure off you without breaking your bank balance by freeing up your time so you can do what you do best.