Online Shop
Small Business Services, Virtual Assistant

Online Shop Business Owners

Online Shop/E-commerce business owners – are you having trouble handling your customer service issues?

Are you too wrapped up in getting your orders out?

Have you got a professional customer service person taking your calls, giving product information and dealing with in box queries?

It’s all very well having a great product but if you want repeat custom you need great customer service.

Online Shop owners need to know that just handling a complaint properly can improve your customer retainment.

If you cannot employ someone in house then a virtual assistant is the next best thing.

The online customer service assistant can handle the complete process from enquiry, to order processing ando dealing with any complaints.

Get your orders and enquiries handled professionally by a fully trained customer service trained representative.

Dedicated to putting your company first so your customers reap the benefits.

Please contact us if you would like more information on how we can help you with your on line business and customer service solution.

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Customer Complaints - how to handle them
Small Business Services, Telephone Answering, Virtual Assistant

Customer complaints – how to handle them

Customer Complaints are a regular occurrence when you don’t have properly trained staff to deal with them.

Scenario – you’re a service provider, and your customer is less than satisfied with the level of service received so has called you and is very irate – how should you handle it?

Here are the basics of handling a complaint when the customer is angry:

  • Let the customer rant without interrupting
  • When they stop ranting – empathise with your customer in an effort to placate them
  • Take ownership – do not blame others or give excuses!
  • Ask them what they need from you to fix the problem
  • Offer a solution and explain what you will do and DO IT!
  • FOLLOW UP in a few days to find out if the issue has been resolved

Customers are more likely to continue using your service or recommend you, if you take ownership and work with them to rectify the complaint.

A professional telephone answering service would provide a good solution if you don’t have trained personnel to take your calls.

Get your customer complaints dealt with effectively so your customers keep coming back.

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