Customer retention is based on customer satisfaction.
Did you know that customers will base their decision about whether or not to do business with you within the first few minutes so it’s important you have a professional at the end of your phone!
Even more important is about how you handle their enquiries or even more so, their complaints! It’s a fact that a customer is more likely to remain loyal, return, if you resolve their issues satisfactorily, regardless of how bad it was!
It’s all about a great customer service experience. Give your customers what they want, deal with any issues quickly and promptly and they’ll keep coming back.
A virtual assistant or answering service is one way to keep your customers loyal.
Watch the video for a few simple tips about how to give your customers a great customer service experience. This will increase customer retention.
A professional answering service will help you to keep your customer happy
Online Shop/E-commerce business owners – are you having trouble handling your customer service issues?
Are you too wrapped up in getting your orders out?
Have you got a professional customer service person taking your calls, giving product information and dealing with in box queries?
It’s all very well having a great product but if you want repeat custom you need great customer service.
Online Shop owners need to know that just handling a complaint properly can improve your customer retainment.
If you cannot employ someone in house then a virtual assistant is the next best thing.
The online customer service assistant can handle the complete process from enquiry, to order processing ando dealing with any complaints.
Get your orders and enquiries handled professionally by a fully trained customer service trained representative.
Dedicated to putting your company first so your customers reap the benefits.
Please contact us if you would like more information on how we can help you with your on line business and customer service solution.
Check out more of our customer reviews and testimonials. We think you’ll agree we know what we’re talking about!