Live Chat Customer Service Assistant For When Your Chat Bot Can’t Help!
We all know that a live chat operator service is the new big thing but many are simply chat bots that answer FAQs and are not really much help for specific queries.
You really can’t beat a real life person when it comes to customer service. Relying so heavily on automated bots can be your downfall.
You want your customers to feel validated, not frustrated. So why not give them a chance to speak to a human being?
A live chat assistant can help give your customers what they want – a real life Alexa and not a robot.
Our virtual assistants can join your team and answer live chat queries via your website chat facility as they happen. They can also answer your social media inbox enquiries, as they happen.
They can deal with customer online enquiries in real time such as:
- Product or Service queries
- Operational queries – such as outstanding deliveries or returns
- Travel and tourism enquiries – perhaps tour or event information
- Pretty much anything else
- Facebook and Google inbox enquiries
If you don’t have a live chat option on your website, we can help you set it up as a plugin on WordPress.
To find out how to improve your customer online experience get in touch.