Customer retention is based on customer satisfaction.
Did you know that customers will base their decision about whether or not to do business with you within the first few minutes so it’s important you have a professional at the end of your phone!
Even more important is about how you handle their enquiries or even more so, their complaints! It’s a fact that a customer is more likely to remain loyal, return, if you resolve their issues satisfactorily, regardless of how bad it was!
It’s all about a great customer service experience. Give your customers what they want, deal with any issues quickly and promptly and they’ll keep coming back.
A virtual assistant or answering service is one way to keep your customers loyal.
Watch the video for a few simple tips about how to give your customers a great customer service experience. This will increase customer retention.
A professional answering service will help you to keep your customer happy