Small businesses get the help you need by using a virtual assistant so you can focus on building your business

Real Life Alexa
Content Management, Small Business Services, Social Media Management, Virtual Assistant

Real Life Alexa?

How many of you remember your first work computer? I do, it was a Commodore PC and was attached to a dot matrix printer. You know the type where you had to pop the paper over the little cogs at the side and ended up with reams of paper all over the floor?


This was back in 1984 when I was just 17! I remember my first job interview as I had to take a manual typing test and I was so nervous. I spent two years at this telecommunications first despatching engineers to fix telephone, emergency lighting and fire alarm systems.


Those were the days when I seemed to be able to memorise everything. Over the years as computers have been upgraded and we’re relying on them more and more my memory seems to have gotten worse and worse! Or it could just be an age thing!


What was your first job, and what type of equipment did you use? Have you found technology is affecting your cognitive ability or enhancing it? And with the likes of Siri and Alexa, are we becoming far too reliant on artificial intelligence?

If you would prefer a real life Alexa then get in touch as you can get 20% off virtual assistant services until the end of this year!

To take advantage of the 20% get in touch quoting ‘Real Life Alexa’.

Customer Complaints - how to handle them
Small Business Services, Telephone Answering, Virtual Assistant

Customer complaints – how to handle them

Customer Complaints are a regular occurrence when you don’t have properly trained staff to deal with them.

Scenario – you’re a service provider, and your customer is less than satisfied with the level of service received so has called you and is very irate – how should you handle it?

Here are the basics of handling a complaint when the customer is angry:

  • Let the customer rant without interrupting
  • When they stop ranting – empathise with your customer in an effort to placate them
  • Take ownership – do not blame others or give excuses!
  • Ask them what they need from you to fix the problem
  • Offer a solution and explain what you will do and DO IT!
  • FOLLOW UP in a few days to find out if the issue has been resolved

Customers are more likely to continue using your service or recommend you, if you take ownership and work with them to rectify the complaint.

A professional telephone answering service would provide a good solution if you don’t have trained personnel to take your calls.

Get your customer complaints dealt with effectively so your customers keep coming back.

Please follow us on Linked In.

Grow your business
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SME challenges

As a small business you are likely to have some SME business challenges. Some common complaints are:

  • I don’t have time to focus on building my business.
  • I cannot take calls while driving or in meetings so I am missing potential clients.
  • My response rates on Facebook are suffering and I’m missing out on potential sales.  
  • We have no time to check/respond to emails quickly and this is affecting customer service.
  • We run training events have no staff to respond to bookings and send out joining instructions etc. so this caused confusion in the office.
  • I’m from the pre-social media era and can’t get my head around social media management/marketing. 
  • I have a website that needs updating regularly but I don’t know how, or have time to do it.

If you can relate to any of the above, what are you doing about it? 

A virtual assistant is the answer!  A virtual PA/Temp/Assistant can take care of it all.  Benefits include:

  • Peace of mind that your customers are being cared for.  We specialise in great customer service and have had corporate training in this respect.
  • A remote training coordinator can deal with all the administration surrounding getting delegates on to your courses. 
  • A content management assistant can update your blog, website, install plugins, create posts and much more.

So if you need help with your SME challenges or you need support in other ways, then get in touch. 

Get 40% off hourly virtual assistant, social media & content management services and 50% off telephone answering services until 30 June.

Virtual Assistant

Virtual Assistant – To Do List

The day in the life of a Virtual Assistant – here’s our to do list:

• Wake up 7am, have some porridge & coffee & get dressed
• Watch a bit of morning TV on Amazon Firestick & make a cup of tea
• Take the dogs for a walk around my Turkish mountain village
• Log onto PC 11am (2 hours in front of UK)
• Check all emails & enquiries for my customers
• Make another cup of tea
• Answer the phone & process a few orders for a bed company
• Process a quote for security staff for a security services customer
• Update website content & schedule social media for the bed company
• Screen PR calls for a journalist & transfer appropriately
• Have a bite to eat & another cup of tea
• Renew a London virtual office for a company based in the South
• Take enquires for a Sharepoint company & forward via email
• Collate customer data for a mailshot and send out newsletter
• Schedule social media posts for a beauty salon in Sharm El Sheikh
• Install a few plugins to my own website and update blog
• Feed the dogs
• Transcribe a schedule of condition and HR disciplinary
• 7.30pm log off, sit down to a meal, then TV for the evening.

So what does your day look like – can we help with your ‘to do’ list?

Social Media Management, Telephone Answering, Virtual Assistant

Help For On Line Retailers

Help for on line retailers is available.

To all budding on line retailers with limited resources:

Scenario:

  • You have established your on line business. You’re selling your products via many avenues such as your company website, perhaps on a Facebook page as well as showcasing products on GoogleMyBusiness. You could also be selling by way of the big players such as Amazon, eBay and Etsy.
  • Orders have started to come in but now you’re finding you cannot deal with all the enquiries, processing of orders including taking payments over the phone and you’re missing out on potential orders because you’re tied up with logistics
  • You don’t have enough staff to cope with the sudden influx of orders, or deal with any enquiries efficiently due to cost constraints or other reasons.
  • Customers have started to complain they can’t get through, or they have a problem and are not able to get it sorted in a timely fashion
  • It may even have got so far as to have received negative reviews or complaints which have affected your sales and reputation or may well do in the future

So, what do you do? Carry on regardless or address it head on? There is help for on line retailers.

For more information on how you can get the extra help you need, when you need it get in touch.

To learn more click here.

Still not sure? For inspiration check this out.

Remember, There Is No Plan B! Don’t be a ‘Crazy Fool’ – If you’re in a predicament and need a fast, reliable service, then maybe you can hire ‘VA Team’!

Virtual Assistant

There Is No Plan B

Small business owners There Is No Plan B just in case you haven’t noticed as time is money!

Is your ‘to do’ list already overflowing and you don’t know where to start? Don’t waste time working in your business when you can focus on building it.

If all the running around driving you mad – don’t be a ‘Crazy Fool’ – There is no Plan B! If you’re in a predicament and need a fast, reliable service, then maybe you can hire ‘VA Team’!

FOSVA (Freelance Office Services & Virtual Assistance) – Servicing customers satisfactorily since 2004!

Save up to 25%

There is no Plan B!
If you’re in a predicament and need a fast, reliable service, then maybe you can hire ‘VA Team’!
Virtual Assistant

Virtual Assistant Offer 2020

Small business owners can save 20% all year round with our virtual assistant offer. Why waste time working in your office when you can focus on building your business during 2020.

Take our virtual assistant service anytime throughout 2020 and save a whopping 20% for as long as you use the service a minimum 2 hours per month. Offer remains in effect for continuous service.

For a further 5% discount please add a review here.

To claim this virtual assistant offer please call 03302 235170.

Virtual Assistant Offer
Your virtual assistant is a Jack of All Trades, but but no Master of None!
Telephone Answering, Virtual Assistant

Small Business Owner?

Small business owner? How is your day going so far? What’s that you say, no time to scratch your bum???

Why is that? What issues are you facing as a small business in relation to time management?

Perhaps you have too much work to do and not enough hours in the day.

Or you’re constantly on the road or in meetings and keep missing phone calls from potential customers or indeed your current ones.

Customer service is paramount so if you’re struggling to get things done or keep on top of enquiries.

A virtual assistant or call answering service would definitely help to improve your bottom line and customer satisfaction and retention.

Not only are we offering half price rates on our virtual assistant service during December, but as an extra special Christmas gift to you, you can now get 4 months for the price of one if you need a simple call answering/screening service.

So if you’re a small business owner who wants to add a more professional feel to your business then hire a virtual assistant to take your calls and keep on top of enquiries.

So what are you waiting for? Take out the service before 31 December to benefit. Tel: 03302 235170 or get in touch.

#CallAnsweringService #VirtualAssistant #SmallBiz #SME #Entrepreneur #VirtualOffice #SmallBusiness

Small Business Owner?
Get one month free
Virtual Assistant

Virtual Assistant Savings

A Virtual Assistant is an absolute must when you’re a small business owner with limited resources.

Business owners & entrepreneurs. How are you managing your time?

Are you so busy working ‘in’ your business that you cannot focus on ‘building’ it?

Well you can get affordable help without the expense of employment costs. To find out how get in touch on 03302 235170. For more information.

Do it before Christmas and you can save 50% on hourly rates.

What’s more you get that rate for as long as you’re using the service consistently (min. 2 hours per month).

What’s not to like about that?

#VirtualAssistant #SmallBiz #SMEs #Startups #BizTip #Entrepreneur #Business #SmallBusinesses #VirtualPA #VirtualOffice #Save50% #HalfPriceVirtualAssistant

Virtual Assistant Savings
Virtual Assistant
Social Media Management, Virtual Assistant

Is your smallbiz visible?

UK SMEs, Startups, Entrepreneurs, Smallbiz – how are people buying your products and services? How are they getting in touch primarily? Is it by telephone, Facebook messaging, Twitter direct messages, via your website or another means?

Do people still use the phone or are more and more people now using social media to get what they want?

Are you finding it easy to sell your services or products on line, or are you still using old fashioned methods? What is working for you?

Being in the virtual PA and social media management business I think I know the answer but I’d be interested to hear your views as the dynamics have changed dramatically in the last 15 years of my business.


I have something to give away to 2 small businesses (smallbiz) who have the most interesting views or who are struggling to manage their time due to lack of resources.

It will depend on your answers and to what you need help with the most.

Contact us now.


#SME #SmallBiz #SmallBusiness #StartUps #WednesdayWisdom #Freebie #WTFWednesday

Telephone Answering, Virtual Assistant

Busy SMEs and Start Ups

Being a SME or startup you may be struggling to keep on top of things.

You will have a limited budget so cannot always afford to hire staff.

An office temp maybe ‘tempting’ but can you afford to pay for the whole or half day?

Employing staff is not an option as you will have to pay for things like employee pension, sickness pay, holiday pay, maternity leave etc.

Maybe you’re getting sidetracked with phone calls and enquiries like most busy SMEs.

Or you’re fed up of being interrupted when you’re trying to work.

If you’re too busy working ‘in’ your business to focus on ‘building it’ then invest in a call answering service or virtual assistant.

The virtual assistant will take care of all the day to day tasks so you can focus on your main priorities.

#MarketingMonday #SMEs #VirtualAssistant #Busy-SMEs

Where do I start?!
Social Media Management, Telephone Answering, Virtual Assistant

Small Businesses

Small Businesses – are you missing potential clients? If you’re busy on the road, in meetings, or otherwise unable to answer calls and enquiries then my guess is you probably are!

I would imagine as a SME you don’t have the budget to employ full time or even part time staff and although a temp is a ‘temp’ting idea, it’s still not cost effective as you have to pay for their time even if they’re sitting twiddling their thumbs.  Wouldn’t it be great if you had a virtual temp?

That is someone who can be your virtual receptionist or virtual assistant and deal with all those enquiries remotely and all you have to do is pay for the time they actually spend on your business, or better still a quarterly fee that includes so many calls per month? The latter is good if you only get a few and need simple message forwarding.

If you need a more involved assistant then an hourly rate is best and you only pay for their time, not the whole day! A virtual assistant can take your calls and deal with any email enquiries or social media enquiries which seems to be the way a lot of people get in touch these days – especially if you deal with the general public.

Want to know how we can help small businesses manage their time?  Check out the video below and contact us to find out more.

#SME #SmallBusiness #Feature Friday #Weekend