How many of you remember your first work computer? I do, it was a Commodore PC and was attached to a dot matrix printer. You know the type where you had to pop the paper over the little cogs at the side and ended up with reams of paper all over the floor?
This was back in 1984 when I was just 17! I remember my first job interview as I had to take a manual typing test and I was so nervous. I spent two years at this telecommunications first despatching engineers to fix telephone, emergency lighting and fire alarm systems.
Those were the days when I seemed to be able to memorise everything. Over the years as computers have been upgraded and we’re relying on them more and more my memory seems to have gotten worse and worse! Or it could just be an age thing!
What was your first job, and what type of equipment did you use? Have you found technology is affecting your cognitive ability or enhancing it? And with the likes of Siri and Alexa, are we becoming far too reliant on artificial intelligence?
If you would prefer a real life Alexa then get in touch as you can get 20% off virtual assistant services until the end of this year!
To take advantage of the 20% get in touch quoting ‘Real Life Alexa’.
The day in the life of a Virtual Assistant – here’s our to do list:
• Wake up 7am, have some porridge & coffee & get dressed • Watch a bit of morning TV on Amazon Firestick & make a cup of tea • Take the dogs for a walk around my Turkish mountain village • Log onto PC 11am (2 hours in front of UK) • Check all emails & enquiries for my customers • Make another cup of tea • Answer the phone & process a few orders for a bed company • Process a quote for security staff for a security services customer • Update website content & schedule social media for the bed company • Screen PR calls for a journalist & transfer appropriately • Have a bite to eat & another cup of tea • Renew a London virtual office for a company based in the South • Take enquires for a Sharepoint company & forward via email • Collate customer data for a mailshot and send out newsletter • Schedule social media posts for a beauty salon in Sharm El Sheikh • Install a few plugins to my own website and update blog • Feed the dogs • Transcribe a schedule of condition and HR disciplinary • 7.30pm log off, sit down to a meal, then TV for the evening.
So what does your day look like – can we help with your ‘to do’ list?
To all budding on line retailers with limited resources:
You have established your on line business. You’re selling your products via many avenues such as your company website, perhaps on a Facebook page as well as showcasing products on GoogleMyBusiness. You could also be selling by way of the big players such as Amazon, eBay and Etsy.
Orders have started to come in but now you’re finding you cannot deal with all the enquiries, processing of orders including taking payments over the phone and you’re missing out on potential orders because you’re tied up with logistics
You don’t have enough staff to cope with the sudden influx of orders, or deal with any enquiries efficiently due to cost constraints or other reasons.
Customers have started to complain they can’t get through, or they have a problem and are not able to get it sorted in a timely fashion
It may even have got so far as to have received negative reviews or complaints which have affected your sales and reputation or may well do in the future
So, what do you do? Carry on regardless or address it head on? There is help for on line retailers.
For more information on how you can get the extra help you need, when you need it get in touch.
Small business owner? How is your day going so far? What’s that you say, no time to scratch your bum???
Why is that? What issues are you facing as a small business in relation to time management?
Perhaps you have too much work to do and not enough hours in the day.
Or you’re constantly on the road or in meetings and keep missing phone calls from potential customers or indeed your current ones.
Customer service is paramount so if you’re struggling to get things done or keep on top of enquiries.
A virtual assistant or call answering service would definitely help to improve your bottom line and customer satisfaction and retention.
Not only are we offering half price rates on our virtual assistant service during December, but as an extra special Christmas gift to you, you can now get 4 months for the price of one if you need a simple call answering/screening service.
So if you’re a small business owner who wants to add a more professional feel to your business then hire a virtual assistant to take your calls and keep on top of enquiries.
So what are you waiting for? Take out the service before 31 December to benefit. Tel: 03302 235170 or get in touch.
UK SMEs, Startups, Entrepreneurs, Smallbiz – how are people buying your products and services? How are they getting in touch primarily? Is it by telephone, Facebook messaging, Twitter direct messages, via your website or another means?
Do people still use the phone or are more and more people now using social media to get what they want?
Are you finding it easy to sell your services or products on line, or are you still using old fashioned methods? What is working for you?
Being in the virtual PA and social media management business I think I know the answer but I’d be interested to hear your views as the dynamics have changed dramatically in the last 15 years of my business.
I have something to give away to 2 small businesses (smallbiz) who have the most interesting views or who are struggling to manage their time due to lack of resources.
It will depend on your answers and to what you need help with the most.
Small Businesses – are you missing potential clients? If you’re busy on the road, in meetings, or otherwise unable to answer calls and enquiries then my guess is you probably are!
I would imagine as a SME you don’t have the budget to employ full time or even part time staff and although a temp is a ‘temp’ting idea, it’s still not cost effective as you have to pay for their time even if they’re sitting twiddling their thumbs. Wouldn’t it be great if you had a virtual temp?
That is someone who can be your virtual receptionist or virtual assistant and deal with all those enquiries remotely and all you have to do is pay for the time they actually spend on your business, or better still a quarterly fee that includes so many calls per month? The latter is good if you only get a few and need simple message forwarding.
If you need a more involved assistant then an hourly rate is best and you only pay for their time, not the whole day! A virtual assistant can take your calls and deal with any email enquiries or social media enquiries which seems to be the way a lot of people get in touch these days – especially if you deal with the general public.
Want to know how we can help small businesses manage their time? Check out the video below and contact us to find out more.