Small businesses get the help you need by using a virtual assistant so you can focus on building your business

Cyber Monday Mega Discount Sale
Content Management, Small Business Services, Social Media Management, Virtual Assistant

Cyber Monday Explained

What is Cyber Monday?

Cyber Monday is a marketing expression for e-commerce sales on the first Monday after Thanksgiving in America. It’s basically the online equivalent of Black Friday.

Its primary function is to drive people to online shopping sites. It typically runs between 26 November to 2 December depending on the year.

The term was created by a woman called Ellen Davis from the National Retail Federation and Scott Silverman.

Its first appearance was on 28 November 2005 in a press release entitled:

“‘Cyber Monday’ Quickly Becoming One of the Biggest Online Shopping Days of the Year”

shop.org

Historically it was reported at its first inception in 2005 that 77% of retailers saw a dramatic increase in their online sales the Monday after Thanksgiving.

It’s also reported in 2017 that online sales increased to a record $6.59 billion which is substantially greater than sales of $2.65 billion in 2014!

Cyber Monday is a great way for online retailers to compete with the big stores who offer massive discounts on the High Street during Black Friday.

It’s recognised as an online marketing term not just in the United States, but now all over the globe! You’ll see many retailers advertising discounts during Black Friday and Cyber Monday weekend.

The biggest online shopping day to date was on 30 November 2020 in the US. It brought in a massive $10.7 billion sales.

We’re jumping on the band wagon this year. So on on Monday 29 November come back to our website and chat to us to get your 50% discount!

Virtual Training Administrator
Small Business Services, Virtual Assistant

Training Coordinator – Training Roll-Out

Virtual Training Coordinator – what’s that all about?

Anne first started out as a training coordinator in 1997 when she was hired by Hewlett Packard.

She was very nervous in the interview. However, she had a wonderful female boss called Jill who was very encouraging over the next couple of years.

Anne was responsible for the internal NT Networking and NOS Installation & Trouble Shooting program for HP.

It entailed listing courses on the intranet (internal company portal), where the engineers would visit to enrol. It was the first time she’d used the internet and the ‘go to’ search engine was Netscape at the time!

Anne would have to do a training needs analysis for each delegate. She would then make sure that they had completed the necessary pre-requisite courses before they could attend. Then she would send out the joining instructions.

After the course completion it was time to set up the CAT testing. This was the Company’s internal certification for network administration etc.

It involved visits to the various HP offices around the UK and Ireland. Anne would have to set up the workstations ready for the engineers to take the mandatory tests. Engineers could also attend the purpose built testing room at the head office.

She thoroughly enjoyed the role, but a new manager took over and completely overhauled the department. She then moved over HP Education which was a similar role but the courses were Microsoft Office related.

The next training administrator role was for Dell Computers where she had to enrol all the new employees on to the new starter induction training and after that a few similar roles for Agilent Technologies and United Utilities.

Anne set up her virtual office services business in 2004. One of her first customers was a computer training company where she also worked as a training coordinator.

She also ran her own training business from 2008 to 2014. The types of training offered were Microsoft Office, Adobe Creative Suite, Personal Development and Management training. This was by utilising her well earned skills from previous positions.

Virtual Training Coordinator – what’s in it for you?

Freelance Office Services and Virtual Assistance can help with all aspects of your training logisitics. The virtual training coordinator can do whatever you need.

From listing courses to getting bookings and taking payments. To sending out joining instructions and getting bums on seats. You can count on us to get it done!

Chat with us now bottom right of this page, or by clicking here for other ways of getting in touch.

E-commerce Business Owners
Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant

E-Commerce Business Owners

E-commerce business owners – If you’re too busy to deal with the day to day administration of your business, then a Virtual assistant is a great option.

Customer Enquiries

Having a professional on the end of the phone to speak to your customers is paramount if you’re to secure sales and promote a great customer service ethic.

There are still a lot of consumers who like to talk to a human being on the phone so it’s important you can answer the calls!

The same can be said for visitors to your online store – for instance have you got a chat bot on your website? 

What happens when the website visitor needs a bit of extra help?  You’ll need to transfer them to a live operator to handle those types of enquiries on your site.

Then we mustn’t forget the other social media platforms such as Facebook, Twitter, and Instagram.

It’s true that the mobile phone generation tend to use Messenger and Whatsapp to communicate via text rather than pick up a phone so you will need to have all avenues covered!  

Even Google maps has a text facility so who’s answering the queries?

Order Processing

Once you’ve dealt with an enquiry you will then need to take the payment and process the order. 

There are many payment services out there such as Sum Up, Square, Sage, PayPal etc. so you’ve probably got a payment facility set up on your site already – but what about when someone calls and wants to pay over the phone?  Can you handle this? 

After the order is in it has to be sent to the supplier (unless you manufacture your own products in house), but either way you’ll need a process for this to keep on top of your orders and deliveries including all the logistics.

If all goes well and the customer receives your product within good time and there are no issues, you can then follow up for feedback and get these good reviews put on your website and social pages.

However, what if the customer is not happy, or if the order is not fulfilled?  You’ll need someone to handle the complaint, chase up suppliers and liaise with carriers for missing consignments etc.

Only when your customer is happy will they think about purchasing from you again so good customer service and communication is imperative if you’re to gain a great reputation.

This is where a Virtual Assistant can prove very useful, especially if you can’t afford to employ a permanent member or staff or don’t have space for a staff member in your office.

So what exactly can a VA do for e-commerce business owners?

Here are a few suggestions and not limited to:

  • Deal with all enquiries be it email, on line chat, messenger, social media, whatsapp or by phone
  • Advise customers concerning your product and how it will benefit them
  • Take payments over the phone via an on line terminal
  • Process/track orders, liaise with suppliers and carriers
  • Deal with any issues such as complaints, non-deliveries
  • Follow up with the customer for feedback and gain reviews for your business

Your Virtual Assistant will become very knowledgeable about your products very quickly.

It would make sense to utilise that knowledge elsewhere don’t you think? It would be silly not to!

Social Media Management

Your Social Media Virtual Assistant can keep your social media platforms current.

They can post content, upload videos and producst to the site. The VA can also engage with followers and process in box messages and on line chat requests. Pretty much anything else pertaining to your online presence.

Content Management

If customer service and social media is not enough, then get your VA to manage the front end of your e-commerce shop too.

Your CMS Virtual Assistant can write blog posts, upload product information and other company updates. Plus anything else you need to add to your online store. 

To find out how you can keep your e-commerce business running smoothly, improve sales and gain repeat business, without spending a fortune get in touch with us. 

We can tailor the service to your personal requirements.

Watch full video here.

Customer Retention
Small Business Services, Telephone Answering, Virtual Assistant

Customer Retention – Achievable?

Customer retention is based on customer satisfaction.

Did you know that customers will base their decision about whether or not to do business with you within the first few minutes so it’s important you have a professional at the end of your phone!

Even more important is about how you handle their enquiries or even more so, their complaints!  It’s a fact that a customer is more likely to remain loyal, return, if you resolve their issues satisfactorily, regardless of how bad it was!

It’s all about a great customer service experience.  Give your customers what they want, deal with any issues quickly and promptly and they’ll keep coming back.

A virtual assistant or answering service is one way to keep your customers loyal. 

Watch the video for a few simple tips about how to give your customers a great customer service experience. This will increase customer retention.

A professional answering service will help you to keep your customer happy

Virtual Assistants Undervalued?
Small Business Services, Virtual Assistant

Are Virtual Assistants Undervalued?

What is a Virtual Assistant ❓ Do you really know ❓

1) A self employed office based professional

2) Multi-tasker

3) Highly adaptable to your needs

4) Capable

5) Undervalued

Which of these would you agree with?

I personally think Virtual Assistants are highly underrated. You only have to look on the job sites and big companies are now recruiting for home workers due to the Covid situation, but in an employed (PAYE) capacity and they’re still only offering wages that were low 7 years ago when I left the UK to work abroad!

Why are virtual assistants undervalued when everyone knows that a PA or secretary is usually the working cogs that keeps a manager, director, team or small business going by keeping on top of their day to day tasks.

So why are the big companies still only offering to pay these talented individuals silly money in exchange for their expertise and capabilities? SMEs see our value, why don’t the corporates? We don’t need to have all these academic qualifications as our experience should be enough – after all we run our own business so why don’t you think we can help to run yours? 🤔

Thoughts and answers on a postcard, or if you prefer, comment below! I for one will be interested to hear what these companies have to say about it.


SMEs and Covid
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SMEs and Covid

As the Covid restrictions are lifted, those who were confined to working at home will slowly start returning to their offices to work – albeit reluctantly!

If you are/were in this situation, do/did you prefer the solitude or are you the type of person who prefers to be in an office environment that enables you to interact easily with others?

Some of you may have started your own businesses from home and won’t have to return – how is that working out?

We’d love to know – maybe we can help?

Here at Freelance Office Services and Virtual Assistance we have always worked remotely so it’s second nature to us.

Struggling SMEs and Covid are not a great combination as I’m sure many have found out.

Plenty of businesses have suffered badly and many have lost their income completely.

If you are a sole trader or small business owner who has been affected by Covid – don’t fret as there’s help out there for you.

You can get support with any office based task such as:

  • administration
  • social media management
  • answering services
  • content management/marketing
  • customer service
  • audio transcription
  • training coordinator
  • event planning
  • project management
  • bookings/calendar appointments
  • secretarial support
  • order processing

Until August Bank Holiday you can benefit from half price services from our business support portfolio.

Take a look by following this link and give us a shout to find out how we can help get your business back up to speed breaking the bank

Virtual Assistant - Half Price Services Sale
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Half Price Services Sale!

Good news – our Half Price Services Sale has been extended!

This means we will be able to hone our services to meet your needs even more than we already do. 

Is there something as a small business owner, you’re struggling with or need help managing?  Have you been trying to get help but can’t find anyone to do it?

Get the help you need to grow your business. We take care of all the little things so you can concentrate on building your business. 

It’s been a tough 18 months or so for a lot of us so let’s pull together and get all small businesses the help they need to get back on track.

You can benefit from 50% off all services in our Half Price Serivces Sale – and you have until August Bank Holiday 2021 to take advantage. 

Some things you can get help with:

  • Answering service – get your calls answered when you’re out of the office or otherwise engaged
  • Order processing – on line retailers, get help processing orders on line/by phone and dealing with customer queries
  • Customer Service – need on line chat operators, or email responders to customer enquiries/complaints? No sweat!
  • Social Media Management – get your business properly set up on all the relative social media platforms such as GMB, FB, Instagram, Pinterest, Youtube, Twitter and Linked In. We can even schedule posts and create content for you on a pay as you go basis.
  • Get your website content updated regularly. We can also help with your blog and email marketing from your WordPress or Shopify site and Mailchimp etc. Add new products, update special offers – whatever you need and don’t have time to do.
  • Plus any other office related task you need help with on a remote/virtual basis.

Get in touch – until August Bank Holiday 2021 you can still get 50% off any of our services for continuous service during our Half Price Services Sale!

Virtual Assistant
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Remote Working – The New Norm?

Do you work from home? Is remote working the new normal for 2021?

For us as virtual assistants, we’ve been working from home since 2004! This makes us experts in the virtual working arena.

So what exactly is remote working? Well it can be pretty much anything.

Here are a few examples of work from home jobs:

And the list goes on…..

Working from home as an employee means your employer determines and controls your working hours, holidays and work load.

As a self employed business owner you have more control over what you do and who you do it for.

So – what is the answer if you are self employed or if you’re a small business who doesn’t have any employees? Is it to employ remote staff?

Well, that’s one solution. But it also means you would have to pay your staff a certain amount each month. That would also include any holiday entitlement.

You would also be responsible for maternity and paternity pay for new parents. Plus any other employer contributions.

A simpler solution would be to invest in the services of another small business owner, such as a virtual assistant, or virtual office services business.

They would be able to carry out any or all of the above tasks and more, without any of the red tape.

So, it may cost a little bit more per hour but you would save on all the other employer costs. Plus you’re not usually tied in as you can normally pay as you go!

And the bonus is, if you’re not happy you can cancel anytime, or change service providers quite easily without any repercussions.

It’s certainly worth thinking about isn’t it?

So, if you want to know more then have a chat with us – just click the chat button bottom right to get started.

Online Shop
Small Business Services, Virtual Assistant

Online Shop Business Owners

Online Shop/E-commerce business owners – are you having trouble handling your customer service issues?

Are you too wrapped up in getting your orders out?

Have you got a professional customer service person taking your calls, giving product information and dealing with in box queries?

It’s all very well having a great product but if you want repeat custom you need great customer service.

Online Shop owners need to know that just handling a complaint properly can improve your customer retainment.

If you cannot employ someone in house then a virtual assistant is the next best thing.

The online customer service assistant can handle the complete process from enquiry, to order processing ando dealing with any complaints.

Get your orders and enquiries handled professionally by a fully trained customer service trained representative.

Dedicated to putting your company first so your customers reap the benefits.

Please contact us if you would like more information on how we can help you with your on line business and customer service solution.

Check out more of our customer reviews and testimonials. We think you’ll agree we know what we’re talking about!

Real Life Alexa
Content Management, Small Business Services, Social Media Management, Virtual Assistant

Real Life Alexa?

How many of you remember your first work computer? I do, it was a Commodore PC and was attached to a dot matrix printer. You know the type where you had to pop the paper over the little cogs at the side and ended up with reams of paper all over the floor?


This was back in 1984 when I was just 17! I remember my first job interview as I had to take a manual typing test and I was so nervous. I spent two years at this telecommunications first despatching engineers to fix telephone, emergency lighting and fire alarm systems.


Those were the days when I seemed to be able to memorise everything. Over the years as computers have been upgraded and we’re relying on them more and more my memory seems to have gotten worse and worse! Or it could just be an age thing!


What was your first job, and what type of equipment did you use? Have you found technology is affecting your cognitive ability or enhancing it? And with the likes of Siri and Alexa, are we becoming far too reliant on artificial intelligence?

If you would prefer a real life Alexa then get in touch as you can get 20% off virtual assistant services until the end of this year!

To take advantage of the 20% get in touch quoting ‘Real Life Alexa’.

Customer Complaints - how to handle them
Small Business Services, Telephone Answering, Virtual Assistant

Customer complaints – how to handle them

Customer Complaints are a regular occurrence when you don’t have properly trained staff to deal with them.

Scenario – you’re a service provider, and your customer is less than satisfied with the level of service received so has called you and is very irate – how should you handle it?

Here are the basics of handling a complaint when the customer is angry:

  • Let the customer rant without interrupting
  • When they stop ranting – empathise with your customer in an effort to placate them
  • Take ownership – do not blame others or give excuses!
  • Ask them what they need from you to fix the problem
  • Offer a solution and explain what you will do and DO IT!
  • FOLLOW UP in a few days to find out if the issue has been resolved

Customers are more likely to continue using your service or recommend you, if you take ownership and work with them to rectify the complaint.

A professional telephone answering service would provide a good solution if you don’t have trained personnel to take your calls.

Get your customer complaints dealt with effectively so your customers keep coming back.

Please follow us on Linked In.

Grow your business
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SME challenges

As a small business you are likely to have some SME business challenges. Some common complaints are:

  • I don’t have time to focus on building my business.
  • I cannot take calls while driving or in meetings so I am missing potential clients.
  • My response rates on Facebook are suffering and I’m missing out on potential sales.  
  • We have no time to check/respond to emails quickly and this is affecting customer service.
  • We run training events have no staff to respond to bookings and send out joining instructions etc. so this caused confusion in the office.
  • I’m from the pre-social media era and can’t get my head around social media management/marketing. 
  • I have a website that needs updating regularly but I don’t know how, or have time to do it.

If you can relate to any of the above, what are you doing about it? 

A virtual assistant is the answer!  A virtual PA/Temp/Assistant can take care of it all.  Benefits include:

  • Peace of mind that your customers are being cared for.  We specialise in great customer service and have had corporate training in this respect.
  • A remote training coordinator can deal with all the administration surrounding getting delegates on to your courses. 
  • A CMS virtual assistant can update your blog, website, install plugins, create posts and much more.

So if you need help with your SME challenges or you need support in other ways, then get in touch. 

Get 20% off all hourly virtual assistant, social media & content management services until 31 December 2020.