To all budding on line retailers with limited resources:
You have established your on line business. You’re selling your products via many avenues such as your company website, perhaps on a Facebook page as well as showcasing products on GoogleMyBusiness. You could also be selling by way of the big players such as Amazon, eBay and Etsy.
Orders have started to come in but now you’re finding you cannot deal with all the enquiries, processing of orders including taking payments over the phone and you’re missing out on potential orders because you’re tied up with logistics
You don’t have enough staff to cope with the sudden influx of orders, or deal with any enquiries efficiently due to cost constraints or other reasons.
Customers have started to complain they can’t get through, or they have a problem and are not able to get it sorted in a timely fashion
It may even have got so far as to have received negative reviews or complaints which have affected your sales and reputation or may well do in the future
So, what do you do? Carry on regardless or address it head on? There is help for on line retailers.
For more information on how you can get the extra help you need, when you need it get in touch.
Small business owner? How is your day going so far? What’s that you say, no time to scratch your bum???
Why is that? What issues are you facing as a small business in relation to time management?
Perhaps you have too much work to do and not enough hours in the day.
Or you’re constantly on the road or in meetings and keep missing phone calls from potential customers or indeed your current ones.
Customer service is paramount so if you’re struggling to get things done or keep on top of enquiries.
A virtual assistant or call answering service would definitely help to improve your bottom line and customer satisfaction and retention.
Not only are we offering half price rates on our virtual assistant service during December, but as an extra special Christmas gift to you, you can now get 4 months for the price of one if you need a simple call answering/screening service.
So if you’re a small business owner who wants to add a more professional feel to your business then hire a virtual assistant to take your calls and keep on top of enquiries.
So what are you waiting for? Take out the service before 31 December to benefit. Tel: 03302 235170 or get in touch.
Small Businesses – are you missing potential clients? If you’re busy on the road, in meetings, or otherwise unable to answer calls and enquiries then my guess is you probably are!
I would imagine as a SME you don’t have the budget to employ full time or even part time staff and although a temp is a ‘temp’ting idea, it’s still not cost effective as you have to pay for their time even if they’re sitting twiddling their thumbs. Wouldn’t it be great if you had a virtual temp?
That is someone who can be your virtual receptionist or virtual assistant and deal with all those enquiries remotely and all you have to do is pay for the time they actually spend on your business, or better still a quarterly fee that includes so many calls per month? The latter is good if you only get a few and need simple message forwarding.
If you need a more involved assistant then an hourly rate is best and you only pay for their time, not the whole day! A virtual assistant can take your calls and deal with any email enquiries or social media enquiries which seems to be the way a lot of people get in touch these days – especially if you deal with the general public.
Want to know how we can help small businesses manage their time? Check out the video below and contact us to find out more.
Small Business Owners are you giving value to your customers by given them your full attention? Do you feel like a ‘Jack of All Trades, Master of None’!
You may have a few good customers but need a few more to make your business viable. However, because you’re so busy with the day to day stuff, such as accounting, chasing suppliers, processing orders, social media marketing and the day to day running of the office you fall short on customer service. This in turn affects your credibility and reputation.
Maybe you have already received a few complaints but not because you don’t want to offer a good service, but because you’re simply too busy and not focused on your clients’ needs. You can’t afford to employ staff and have little other resources so what do you do?
This is where a Virtual Assistant comes in and can add value to your business by taking the pressure off you without breaking your bank balance by freeing up your time so you can do what you do best.
Managing your new small business is tough enough so why not get the help you need to free up your time and save on staff costs by utlising a virtual PA. A Virtual PA can help with most back office tasks such as social media, administration, call answering, data entry. Save costs on hiring staff by using a VPA.
Also, it’s never a good idea to use your home address for business, instead try a virtual office address. You can choose from 2 prestigious addresses in London. Why not enhance that by getting a call answering service to take those calls when you’re too busy.
If you’re a busy surveyor, lawyer, HR professional or private investigator you could benefit from having your recordings transcribed professionally with an audio transcription service. You talk, we type. Just send us your files and we’ll do the rest.
Follow us on Facebook and join our Facebook group for #MondayMotivation and to get involved. Find out how we can help your #SmallBusiness.