To all budding on line retailers with limited resources:
You have established your on line business. You’re selling your products via many avenues such as your company website, perhaps on a Facebook page as well as showcasing products on GoogleMyBusiness. You could also be selling by way of the big players such as Amazon, eBay and Etsy.
Orders have started to come in but now you’re finding you cannot deal with all the enquiries, processing of orders including taking payments over the phone and you’re missing out on potential orders because you’re tied up with logistics
You don’t have enough staff to cope with the sudden influx of orders, or deal with any enquiries efficiently due to cost constraints or other reasons.
Customers have started to complain they can’t get through, or they have a problem and are not able to get it sorted in a timely fashion
It may even have got so far as to have received negative reviews or complaints which have affected your sales and reputation or may well do in the future
So, what do you do? Carry on regardless or address it head on? There is help for on line retailers.
For more information on how you can get the extra help you need, when you need it get in touch.
Small business owner? How is your day going so far? What’s that you say, no time to scratch your bum???
Why is that? What issues are you facing as a small business in relation to time management?
Perhaps you have too much work to do and not enough hours in the day.
Or you’re constantly on the road or in meetings and keep missing phone calls from potential customers or indeed your current ones.
Customer service is paramount so if you’re struggling to get things done or keep on top of enquiries.
A virtual assistant or call answering service would definitely help to improve your bottom line and customer satisfaction and retention.
Not only are we offering half price rates on our virtual assistant service during December, but as an extra special Christmas gift to you, you can now get 4 months for the price of one if you need a simple call answering/screening service.
So if you’re a small business owner who wants to add a more professional feel to your business then hire a virtual assistant to take your calls and keep on top of enquiries.
So what are you waiting for? Take out the service before 31 December to benefit. Tel: 03302 235170 or get in touch.
UK SMEs, Startups, Entrepreneurs, Smallbiz – how are people buying your products and services? How are they getting in touch primarily? Is it by telephone, Facebook messaging, Twitter direct messages, via your website or another means?
Do people still use the phone or are more and more people now using social media to get what they want?
Are you finding it easy to sell your services or products on line, or are you still using old fashioned methods? What is working for you?
Being in the virtual assistant and social media management business I think I know the answer but I’d be interested to hear your views as the dynamics have changed dramatically in the last 15 years of my business.
I have something to give away to 2 small businesses (smallbiz) who have the most interesting views or who are struggling to manage their time due to lack of resources.
It will depend on your answers and to what you need help with the most.