Small business services.  Virtual office services.  Virtual assistant services.  Social media.

Virtual Assistant
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

Remote Working – The New Norm?

Do you work from home? Is remote working the new normal for 2021?

For us as virtual assistants, we’ve been working from home since 2004! This makes us experts in the virtual working arena.

So what exactly is remote working? Well it can be pretty much anything.

Here are a few examples of work from home jobs:

And the list goes on…..

Working from home as an employee means your employer determines and controls your working hours, holidays and work load.

As a self employed business owner you have more control over what you do and who you do it for.

So – what is the answer if you are self employed or if you’re a small business who doesn’t have any employees? Is it to employ remote staff?

Well, that’s one solution. But it also means you would have to pay your staff a certain amount each month. That would also include any holiday entitlement.

You would also be responsible for maternity and paternity pay for new parents. Plus any other employer contributions.

A simpler solution would be to invest in the services of another small business owner, such as a virtual assistant, or virtual office services business.

They would be able to carry out any or all of the above tasks and more, without any of the red tape.

So, it may cost a little bit more per hour but you would save on all the other employer costs. Plus you’re not usually tied in as you can normally pay as you go!

And the bonus is, if you’re not happy you can cancel anytime, or change service providers quite easily without any repercussions.

It’s certainly worth thinking about isn’t it?

So, if you want to know more then have a chat with us – just click the chat button bottom right to get started.

Cyber Monday Deal
Small Business Services, Social Media Management

Cyber Monday Deal

Cyber Monday Deal – ONE DAY ONLY – Social media set up just £99!

Get your social media sites for your small business set up across all the platforms for just £99 – that’s a massive saving of £251.

As a small business it’s important that you have the important pages.

This offer includes a Facebook page, a Twitter profile, an Instagram business profile, and a LinkedIn company page.

It also includes a Youtube business channel as well as a Google My Business listing.

To get this fantastic deal chat with our live agent on Cyber Monday (see bottom right of page). But hurry because this offer is only valid for Monday 30 November!

Shopify or WordPress?
Content Management, Small Business Services

WordPress or Shopify CMS?

WordPress or Shopify CMS – they are both very different. But which is better?

Which of these do you use/prefer and what are the pros and cons in your experience?

Here is a useful article offering impartial advice about both platforms.

Or do you use an alternative solution to keep your website up to date?

For more information on Content Management Systems and how we can help you manage your website, click here.

Startup
Small Business Services, Virtual Office

Companies House – Director

Startup director working from home?

Companies House – where a new director registers a startup business.

Covid has hit everyone very hard over the past year and with it has come much uncertainty.

People have been furloughed, or lost their jobs. Businesses have dissolved or stop trading.

Many of you have resorted to working from home or have created a new startup business.

It can be daunting starting a new business but the first step to getting a limited company set up is to register the name at Companies House.

Many new business owners will start off working from home. It’s not always a good idea to advertise a home address so what can you do?

The simple solution is to get a registered office address, or virtual office address if you’re a sole trader.

A virtual office address is an alternative to a physical location where you get your everyday mail sent. You can also advertise it as your business address.

A registered office address is the place you register your limited company and is for HMRC purposes only.

FOSVA offers a combination of the two in London – so once you have registered with Companies House, you can receive both your HMRC and your normal company post at no extra cost.

Until 31 December 2020 you can save 50% off the annual cost and you won’t have to pay the deposit either as that will also be waived.

Contact us for more information.

Online Shop
Small Business Services, Virtual Assistant

Online Shop Business Owners

Online Shop/E-commerce business owners – are you having trouble handling your customer service issues?

Are you too wrapped up in getting your orders out?

Have you got a professional customer service person taking your calls, giving product information and dealing with in box queries?

It’s all very well having a great product but if you want repeat custom you need great customer service.

Online Shop owners need to know that just handling a complaint properly can improve your customer retainment.

If you cannot employ someone in house then a virtual assistant is the next best thing.

The online customer service assistant can handle the complete process from enquiry, to order processing ando dealing with any complaints.

Get your orders and enquiries handled professionally by a fully trained customer service trained representative.

Dedicated to putting your company first so your customers reap the benefits.

Please contact us if you would like more information on how we can help you with your on line business and customer service solution.

Check out more of our customer reviews and testimonials. We think you’ll agree we know what we’re talking about!

Missing calls?
Small Business Services, Telephone Answering

Are you missing phone calls?

Startups and SMES – if you are missing phone calls then investing in a professional telephone answering service will make sure you don’t miss that important new customer enquiry.

Get your phone calls answered by customer service trained virtual assistants and build your customer base.

Improve on your customer service levels as well as customer retainment.

Buy our quarterly package before 31 December and get 1 month extra free.

For more information on how you can get your calls answered professionally, click here.

Check out our testimonials and reviews. Don’t lose potential customers by missing phone calls.

Social Media Half Price Set Up
Small Business Services, Social Media Management

Half Price Social Media Set Up

Half price social media set up – startup business owners – have you got yourself set up on Facebook, Twitter, GMB, Linked In, YouTube, and Instagram?

Are you strugging to afford to pay for someone to create a website for you?

Did you know that adding your business to GMB gets you a free website? Not only that, because when you create new posts, these will be automatically be added to your site/blog.

Your business listing will also get found much easier on local searches by Google because it will already be optimised!

If you need help getting your social media set up give us a shout. You can benefit from half price savings until 31 December 2020.

Be wise and get yourself seen on line with our special half price social media set up deal! Save 50% until 31 December 2020.

Click for more information. Check out our contact information and get in touch to claim your discount.

Read what our customers are saying in reviews and testimonials

Real Life Alexa
Content Management, Small Business Services, Social Media Management, Virtual Assistant

Real Life Alexa?

How many of you remember your first work computer? I do, it was a Commodore PC and was attached to a dot matrix printer. You know the type where you had to pop the paper over the little cogs at the side and ended up with reams of paper all over the floor?


This was back in 1984 when I was just 17! I remember my first job interview as I had to take a manual typing test and I was so nervous. I spent two years at this telecommunications first despatching engineers to fix telephone, emergency lighting and fire alarm systems.


Those were the days when I seemed to be able to memorise everything. Over the years as computers have been upgraded and we’re relying on them more and more my memory seems to have gotten worse and worse! Or it could just be an age thing!


What was your first job, and what type of equipment did you use? Have you found technology is affecting your cognitive ability or enhancing it? And with the likes of Siri and Alexa, are we becoming far too reliant on artificial intelligence?

If you would prefer a real life Alexa then get in touch as you can get 20% off virtual assistant services until the end of this year!

To take advantage of the 20% get in touch quoting ‘Real Life Alexa’.

Google My Business
Small Business Services, Social Media Management

Google My Business

If you’re a small business and you want your website to rank high in local searches and in general, it’s imperative you get listed on Google My Business. 

What is it?  Well it’s a free tool that enables businesses to manage their on line presence across Google, incl. Search & Maps.  When your business info. has been verified it will make it easier for potential customers to find you.

So how do you set this up?  Follow these steps.

You can do the same on Bing Places and click ‘claim your business’.

Given Bing is ranked 2nd to Google & that 33% of the US use it as their primary browser it’s worth being listed.

It’s very important that the citations (NAP) match across all your websites, social media & Google/Bing & other directory listings so that Google can index your company easily. 

That includes primarily the company name, address & telephone number then things such as opening hours, business description etc.

Citations either positively or negatively affect your ranking.  It’s more likely to be positive if the information is consistent.  Less likely if it isn’t.

Click here to get help getting listed on Google My Business and Bing or social media platforms in general.

Website Content Help
Content Management, Small Business Services

CMS – What is it really?

CMS stands for Content Management System – it is an application used to upload content to a website. It is usually accessed through a web browser.

Basic features include:

Content creation
Storage of that content
Workflow management
Publishing

If you’re a bit tech savvy & have created your own website you will already be using the CMS.

But for those of you who have had a website designed for you. You may not know how to update the information on it.

Your web designer can give you access to the CMS.

Often designers are very busy so they don’t have time to maintain a website. Web designers tend to focus on building new sites. Or they may charge you more than you would like to pay.

In these instances there is an alternative. This alternative is great if you only need to add new content to your site. It could be a blog, change company information, or even new services etc.

A Content Management Virtual Assistant can do all this for you. The CMS VA can also do this in conjunction your social media management so all company information is current.

Follow this link to find out more.  

Customer Complaints - how to handle them
Small Business Services, Telephone Answering, Virtual Assistant

Customer complaints – how to handle them

Customer Complaints are a regular occurrence when you don’t have properly trained staff to deal with them.

Scenario – you’re a service provider, and your customer is less than satisfied with the level of service received so has called you and is very irate – how should you handle it?

Here are the basics of handling a complaint when the customer is angry:

  • Let the customer rant without interrupting
  • When they stop ranting – empathise with your customer in an effort to placate them
  • Take ownership – do not blame others or give excuses!
  • Ask them what they need from you to fix the problem
  • Offer a solution and explain what you will do and DO IT!
  • FOLLOW UP in a few days to find out if the issue has been resolved

Customers are more likely to continue using your service or recommend you, if you take ownership and work with them to rectify the complaint.

A professional telephone answering service would provide a good solution if you don’t have trained personnel to take your calls.

Get your customer complaints dealt with effectively so your customers keep coming back.

Please follow us on Linked In.

Grow your business
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SME challenges

As a small business you are likely to have some SME business challenges. Some common complaints are:

  • I don’t have time to focus on building my business.
  • I cannot take calls while driving or in meetings so I am missing potential clients.
  • My response rates on Facebook are suffering and I’m missing out on potential sales.  
  • We have no time to check/respond to emails quickly and this is affecting customer service.
  • We run training events have no staff to respond to bookings and send out joining instructions etc. so this caused confusion in the office.
  • I’m from the pre-social media era and can’t get my head around social media management/marketing. 
  • I have a website that needs updating regularly but I don’t know how, or have time to do it.

If you can relate to any of the above, what are you doing about it? 

A virtual assistant is the answer!  A virtual PA/Temp/Assistant can take care of it all.  Benefits include:

  • Peace of mind that your customers are being cared for.  We specialise in great customer service and have had corporate training in this respect.
  • A remote training coordinator can deal with all the administration surrounding getting delegates on to your courses. 
  • A CMS virtual assistant can update your blog, website, install plugins, create posts and much more.

So if you need help with your SME challenges or you need support in other ways, then get in touch. 

Get 20% off all hourly virtual assistant, social media & content management services until 31 December 2020.