Missing calls?
Small Business Services, Telephone Answering

Are you missing calls?

Start Ups and SMES – if you are missing calls then investing in a professional telephone answering service will make sure you don’t miss that important new customer enquiry.

Get your calls answered by customer service trained virtual assistants and build your customer base.

Improve on your customer service levels.

Buy our quarterly package before 31 December and get 1 month extra free.

For more information on how you can get your calls answered professionally, click here.

Social Media Half Price Set Up
Small Business Services, Social Media Management

Half Price Social Media Set Up

Half price social media set up – start up business owners – have you got yourself set up on Facebook, Twitter, GMB, Linked In, YouTube, and Instagram?

Are you strugging to afford to pay for someone to create a website for you?

Did you know that adding your business to GMB gets you a free website? And when you create new posts these will automatically be added to your site/blog.

You’ll also get found easier locally on Google searches.

If you need help getting your social media set up give us a shout. You can benefit from half price savings until the end of 2020.

Be wise and get yourself seen on line with our great half price social media set up deal!

Click for more information. To claim the discount go here: https://zcu.io/x68G 

Real Life Alexa
Content Management, Small Business Services, Social Media Management, Virtual Assistant

Real Life Alexa?

How many of you remember your first work computer? I do, it was a Commodore PC and was attached to a dot matrix printer. You know the type where you had to pop the paper over the little cogs at the side and ended up with reams of paper all over the floor?


This was back in 1984 when I was just 17! I remember my first job interview as I had to take a manual typing test and I was so nervous. I spent two years at this telecommunications first despatching engineers to fix telephone, emergency lighting and fire alarm systems.


Those were the days when I seemed to be able to memorise everything. Over the years as computers have been upgraded and we’re relying on them more and more my memory seems to have gotten worse and worse! Or it could just be an age thing!


What was your first job, and what type of equipment did you use? Have you found technology is affecting your cognitive ability or enhancing it? And with the likes of Siri and Alexa, are we becoming far too reliant on artificial intelligence?

If you would prefer a real life Alexa then get in touch as you can get 20% off virtual assistant services until the end of this year!

To take advantage of the 20% get in touch quoting ‘Real Life Alexa’.

Google My Business
Small Business Services, Social Media Management

Google My Business

If you’re a small business and you want your website to rank high in local searches and in general, it’s imperative you get listed on Google My Business. 

What is it?  Well it’s a free tool that enables businesses to manage their on line presence across Google, incl. Search & Maps.  When your business info. has been verified it will make it easier for potential customers to find you.

So how do you set this up?  Follow these steps.

You can do the same on Bing Places and click ‘claim your business’.

Given Bing is ranked 2nd to Google & that 33% of the US use it as their primary browser it’s worth being listed.

It’s very important that the citations (NAP) match across all your websites, social media & Google/Bing & other directory listings so that Google can index your company easily. 

That includes primarily the company name, address & telephone number then things such as opening hours, business description etc.

Citations either positively or negatively affect your ranking.  It’s more likely to be positive if the information is consistent.  Less likely if it isn’t.

Click here to get help getting listed on Google My Business and Bing or social media platforms in general.

Website Content Help
Content Management, Small Business Services

CMS – What is it?

CMS stands for Content Management System – it is an application used to upload content to a website. It is usually accessed through a web browser.

Basic features include:

• Content creation
• Storage of that content
• Workflow management
• Publishing

If you’re a bit tech savvy & have created your own website you will already be using the CMS.

But for those of you who have had a website designed for you. You may not know how to update the information on it.

Your web designer can give you access to the CMS.

Often designers are very busy so they don’t have time to maintain a website. Web designers tend to focus on building new sites. Or they may charge you more than you would like to pay.

In these instances there is an alternative. This alternative is great if you only need to add new content to your site. It could be a blog, change company information, or even new services etc.

A Content Management Virtual Assistant can do all this for you. The CMS VA can also do this in conjunction your social media management so all company information is current.

Follow this link to find out more.  

Customer Complaints - how to handle them
Small Business Services, Telephone Answering, Virtual Assistant

Customer complaints – how to handle them

Customer Complaints are a regular occurrence when you don’t have properly trained staff to deal with them.

Scenario – you’re a service provider, and your customer is less than satisfied with the level of service received so has called you and is very irate – how should you handle it?

Here are the basics of handling a complaint when the customer is angry:

  • Let the customer rant without interrupting
  • When they stop ranting – empathise with your customer in an effort to placate them
  • Take ownership – do not blame others or give excuses!
  • Ask them what they need from you to fix the problem
  • Offer a solution and explain what you will do and DO IT!
  • FOLLOW UP in a few days to find out if the issue has been resolved

Customers are more likely to continue using your service or recommend you, if you take ownership and work with them to rectify the complaint.

A professional telephone answering service would provide a good solution if you don’t have trained personnel to take your calls.

Get your customer complaints dealt with effectively so your customers keep coming back.

Please follow us on Linked In.

Grow your business
Audio Transcription, Content Management, Small Business Services, Social Media Management, Telephone Answering, Virtual Assistant, Virtual Office

SME challenges

As a small business you are likely to have some SME business challenges. Some common complaints are:

  • I don’t have time to focus on building my business.
  • I cannot take calls while driving or in meetings so I am missing potential clients.
  • My response rates on Facebook are suffering and I’m missing out on potential sales.  
  • We have no time to check/respond to emails quickly and this is affecting customer service.
  • We run training events have no staff to respond to bookings and send out joining instructions etc. so this caused confusion in the office.
  • I’m from the pre-social media era and can’t get my head around social media management/marketing. 
  • I have a website that needs updating regularly but I don’t know how, or have time to do it.

If you can relate to any of the above, what are you doing about it? 

A virtual assistant is the answer!  A virtual PA/Temp/Assistant can take care of it all.  Benefits include:

  • Peace of mind that your customers are being cared for.  We specialise in great customer service and have had corporate training in this respect.
  • A remote training coordinator can deal with all the administration surrounding getting delegates on to your courses. 
  • A content management assistant can update your blog, website, install plugins, create posts and much more.

So if you need help with your SME challenges or you need support in other ways, then get in touch. 

Get 40% off hourly virtual assistant, social media & content management services and 50% off telephone answering services until 30 June.

Content Management

Website Content Help

Get website content help if you have a website that needs to be updated regularly.

A great option if you either don’t have time or the money to pay an expensive web designer to do for you.

Well luckily you can get your content updated as often as you like with a Content Management Virtual Assistant.

The Virtual Assistant can login to your website and add, remove, or update content.

Perhaps your company information is out of date, or you need to add extra content such as links to social media.

Perhaps you need a new a chat facility (you can get a free one here).

Well this can all be taken care of for you for a pay as you go hourly rate. Website content help at an affordable cost.

Want to learn moreGet in touch

Virtual Assistant

Virtual Assistant – To Do List

The day in the life of a Virtual Assistant – here’s our to do list:

• Wake up 7am, have some porridge & coffee & get dressed
• Watch a bit of morning TV on Amazon Firestick & make a cup of tea
• Take the dogs for a walk around my Turkish mountain village
• Log onto PC 11am (2 hours in front of UK)
• Check all emails & enquiries for my customers
• Make another cup of tea
• Answer the phone & process a few orders for a bed company
• Process a quote for security staff for a security services customer
• Update website content & schedule social media for the bed company
• Screen PR calls for a journalist & transfer appropriately
• Have a bite to eat & another cup of tea
• Renew a London virtual office for a company based in the South
• Take enquires for a Sharepoint company & forward via email
• Collate customer data for a mailshot and send out newsletter
• Schedule social media posts for a beauty salon in Sharm El Sheikh
• Install a few plugins to my own website and update blog
• Feed the dogs
• Transcribe a schedule of condition and HR disciplinary
• 7.30pm log off, sit down to a meal, then TV for the evening.

So what does your day look like – can we help with your ‘to do’ list?

Telephone Answering

Telephone Answering Service Half Price

Calling all small businesses – if you’ve had to lay off staff but still need your calls answering, Telephone Answering Services are now half until 30 June.

PAYG Telephone Answering Service: Now £50/quarter, calls just 50p/call – screening calls, taking messages, sending message by whatsapp/email/SMS.

Inclusive call options: 10 calls/month now just £45 (over quota 50p/call) 25 calls/month now just £75 (over quota 50p/call).

UK local or non-geographical Telephone number provided to divert your calls which presents in your company name. Incoming calls only.

Discount will continue until 31 December 2020 provided you start it before 30 June.

For more information about our call answering service.

Telephone Answering Half Price
Let me take your calls – I will send messages via email, whatsapp or SMS.
Social Media Management, Telephone Answering, Virtual Assistant

Help For On Line Retailers

Help for on line retailers is available.

To all budding on line retailers with limited resources:

Scenario:

  • You have established your on line business. You’re selling your products via many avenues such as your company website, perhaps on a Facebook page as well as showcasing products on GoogleMyBusiness. You could also be selling by way of the big players such as Amazon, eBay and Etsy.
  • Orders have started to come in but now you’re finding you cannot deal with all the enquiries, processing of orders including taking payments over the phone and you’re missing out on potential orders because you’re tied up with logistics
  • You don’t have enough staff to cope with the sudden influx of orders, or deal with any enquiries efficiently due to cost constraints or other reasons.
  • Customers have started to complain they can’t get through, or they have a problem and are not able to get it sorted in a timely fashion
  • It may even have got so far as to have received negative reviews or complaints which have affected your sales and reputation or may well do in the future

So, what do you do? Carry on regardless or address it head on? There is help for on line retailers.

For more information on how you can get the extra help you need, when you need it get in touch.

To learn more click here.

Still not sure? For inspiration check this out.

Remember, There Is No Plan B! Don’t be a ‘Crazy Fool’ – If you’re in a predicament and need a fast, reliable service, then maybe you can hire ‘VA Team’!

Virtual Assistant

There Is No Plan B

Small business owners There Is No Plan B just in case you haven’t noticed as time is money!

Is your ‘to do’ list already overflowing and you don’t know where to start? Don’t waste time working in your business when you can focus on building it.

If all the running around driving you mad – don’t be a ‘Crazy Fool’ – There is no Plan B! If you’re in a predicament and need a fast, reliable service, then maybe you can hire ‘VA Team’!

FOSVA (Freelance Office Services & Virtual Assistance) – Servicing customers satisfactorily since 2004!

Save up to 25%

There is no Plan B!
If you’re in a predicament and need a fast, reliable service, then maybe you can hire ‘VA Team’!