Good morning, FOSVA, Anne speaking, how can I help?

That is what your customers ought to hear when they call you, but how many of them are getting through to an answering machine, or just hearing a ringing tone until they get bored and hang up losing you a potential sale? What callers hear when they call your company is paramount to whether they'll do business with you. The first port of call is the receptionist so it's important he or she knows how to promote your company image. Image is everything.

A call answering service ensures that your phones are answered while you're on the road, or busy on another call. Be it taking a simple message, taking a booking, or giving advice over the phone, it could make all the difference to your clients. If they get a good vibe from their initial enquiry, they are more likely to want to do business with you. We know how important it is to have properly trained/experienced operators on our phones and we even offer training courses in telephone techniques so we know what we're talking about! All of our team are closely monitored and well informed of what are clients need to make their callers receive a good customer service experience.

Our call answering service is cost effective and flexible. You can choose from a quarterly or annual service or our set packages. There is no notice period and you are free to divert or undivert your phone at anytime giving you that peace of mind leaving you free to do what you need to do to succeed.

• Your phone will be answered professionally by a real human being - within three rings.
• You'll get messages via email or text immediately.
• You can choose to divert your own number to us or use the allocated numbers as your company number.
• You can even receive fax messages and have them forwarded to your email address.
• Service operates 8:30-18:00 Monday to Friday - out of hours is an additional cost.

You'll be able to see exactly what we've done with a detailed monthly call record delivered along with the invoice.

If you need a Virtual Office address, there's a great package that includes both. You can also combine it with an hourly Virtual PA service if you have more in depth requirements such as order processing.

Find out how to take the pressure off when that phone rings again - pick yours up now and give us a call on 01252 372824. Lots of clients already have!